SUSAN LAI
ASSOCIATE DIVISION DIRECTOR
CEA License: R028174G
Introduction
SUSAN LAI is a property agent / real estate salesperson in Singapore, currently with ERA Realty Network. SUSAN LAI has earned her latest award of SERVICE EXCELLENCE category in Annual 2025.
Transaction Statistics (past 2 years)
Recent new launch projects
1 Bedok Central
Customer Reviews
Jass (Landlord)
04-Feb-25
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
As both a buyer and a landlord, I have had the pleasure of working with her on multiple occasions, and she has consistently exceeded my expectations. Years ago, I purchased my property through her, and the experience was so seamless and pleasant that I knew I had to reach out to her again when it came time to rent it out. True to form, she managed to find a tenant within just one day of listing the property! Her efficiency, professionalism, and dedication are truly unmatched. What sets Susan apart is her deep understanding of the market, her proactive communication, and her ability to make the entire process stress-free. She goes above and beyond to ensure my property are well taken care of and it’s clear she genuinely cares about delivering results.
LUM KWAI THIAM (Landlord)
02-Oct-24
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Peh Cheng Wan (Seller)
01-Apr-24
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Susan has been our only choice of property agent since our 1st property. Susan is very professional and personable. She offered us useful information and tips that helped us to make informed decisions that suit our needs, and is always there to help us navigate any challenges or questions we have. Susan is highly reliable, knowlegeable and will remain to be our top choice property agent in the years ahead. Thank you so much, Susan :)
Allan Tan (Landlord)
11-Mar-24
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
For past several years, Susan has helped me alot to rent out my units and manage thr tenants well. It has aided me from dealing with the tenant and other matters directly and also keep the units rented out continuously with little down time. Very much appreciated her support and efficiency.
Ti Tiong Sing (Buyer)
14-Nov-17
Ti Tiong Sing (Buyer)
08-Aug-17
Awards Received (25)
SERVICE EXCELLENCE
Annual 2025
TOP 10 ASIA PACIFIC ACHIEVERS - TRANSACTIONS
3 2024
TOP RESALE ACHIEVER - LEASING (TRANSACTIONS)
1 2024
TOP 600 ACHIEVERS
569 2024
TOP 500 ACHIEVERS
Q3 2024
TOP GUN ELITE
Q3 2024
TOP 400 ACHIEVERS
Q1 2024
TOP 500 ACHIEVERS
Annual 2023
ERA ASIA PACIFIC ELITE AWARD
Annual 2023
TOP 10 ASIA PACIFIC ACHIEVERS - TRANSACTIONS
Annual 2023
TOP RESALE ACHIEVER - LEASING (TRANSACTIONS)
Annual 2023
TOP 500 ACHIEVERS
Q2 2023
TOP 500 ACHIEVERS
Q1 2023
ERA ASIA PACIFIC ELITE AWARD
Annual 2022
TOP 500 ACHIEVERS
Annual 2022
TOP 200 ACHIEVERS
Q2 2022
SERVICE EXCELLENCE AWARD
Annual 2021
TOP 800 ACHIEVERS
Annual 2021
ERA ASIA PACIFIC ELITE AWARD
Annual 2021
TOP 100 ACHIEVERS
Nov 2021
TOP 400 ACHIEVERS
Q2 2021
TOP 100 ACHIEVERS
Mar 2020
TOP 10% ACHIEVERS
Annual 2019
TOP 300 ACHIEVERS
Q1 2018
ERA MILLION DOLLAR CLUB
Jan 2016
Training Attended (138)
2025 May
ERA ACADEMY
2025 Apr
ERA ASIA PACIFIC BUSINESS CONFERENCE 2025
2025 Feb
P201S1086 = DIVORCE AND MATRIMONIAL CASES AFFECTING PROPERTY RESALE - ONLINE - ZOOM
2025 Feb
P104S1076 = EMPOWERING BUYERS: DECOUPLING, TRUSTS, GIFT TRANSFER & OVERSEAS PURCHASE - ONLINE - ZOOM
2024 Nov
USM 1
2024 Jul
AGENT BRIEFING 100-SELL-1 OR 99-1 WHAT IS THE DIFFERENCE AND IS IT LEGAL
2024 Jul
ULTIMATE SALES BOOSTER
2024 Jul
ULTIMATE SALES BOOSTER
2024 May
Q2 2024 LEADERS AND ACHIEVERS AWARDS CONFERENCE
2024 Mar
ERA ASIA PACIFIC BUSINESS CONFERENCE 2024
2024 Feb
P201S0902 = STRUCTURING TIMEFRAME & DETAILS COMPUTATION FOR HDB RESALE FLAT - ONLINE - ZOOM
2024 Feb
P311S1036 = ESSENTIALS OF REAL ESTATE INVESTMENT - PART 2 - ONLINE - ZOOM
2023 Aug
Q3 CAREER ADVANCEMENT DAY
2023 Mar
ASIA PACIFIC BUSINESS CONFERENCE 2023
2023 Mar
USM 1
2023 Mar
USM 1 SALES+ OPEN AI GPT-3 WITH FULL PROP-TECH INTEGRATION
2023 Mar
USM 1
2023 Feb
USM 1
2023 Feb
P201S1020 : UPDATE RULES ON CPF USAGE AND HDB HOUSING LOANS - ONLINE - ZOOM
2023 Feb
P204S0948 : MARKETING NEW COMMERCIAL PROPERTIES - ONLINE - ZOOM
2022 Aug
ERA Q3'22 CAREER ADVANCEMENT DAY
2022 Jun
LEGAL TALK
2022 Apr
USM 1 : ERA DIGITAL TOOLS
2022 Mar
P201S0905 - DIVORCE, ESTATE & FINANCIAL ISSUE CASES AFFECTING HDB RESALE - ONLINE - ZOOM
2022 Feb
P204S0993 - MARKETING COMMERCIAL SHOPHOUSES - ONLINE - ZOOM
2021 Dec
FULFIL YOUR REAL ESTATE GOALS WITH MYERA!
2021 Dec
USM 1 : ERA DIGITAL TOOLS
2021 Sep
USM 1 : ERA DIGITAL TOOLS
2021 Jul
MONTHLY DIRECTION WITH CEO MARCUS CHU
2021 Jun
MONTHLY DIRECTION WITH CEO MARCUS CHU
2021 Jun
USM 1 : ERA DIGITAL TOOLS
2021 May
MONTHLY DIRECTION WITH COO MARCUS CHU
2021 Apr
USM 1 : ERA DIGITAL TOOLS
2021 Apr
UTE 2
2021 Mar
MONTHLY DIRECTION WITH COO MARCUS CHU
2021 Mar
P204S0929 - INTRODUCTION TO RETAIL MARKETING - ONLINE ZOOM
2021 Mar
P204S0941 - INTRODUCTION TO OFFICE LEASING - ONLINE - ZOOM
2020 Oct
7 COMPELLING REASONS WHY CLAVON WILL BE THE NEXT SELL OUT PROJECT
2020 Sep
THE PERFECT ENTRY AND EXIT STRATEGY OF A SAVVY INVESTOR
2020 Jul
USP 2 : ASSETS PROGRESSION
2020 Jul
ULTIMATE SMART MARKETING
2020 Jun
ULTIMATE MARKET INTELLIGENCE SEMINAR
2020 Jun
MASTER VIDEO MARKETING WITH PROJECT VIRTUAL TOURS
2020 Jun
ULTIMATE SMART MARKETING
2020 Jun
ULTIMATE SALES BOOSTER
2020 Jun
LEGAL TALK
2020 May
DIGITAL PLATFORM SEMINAR
2020 May
"REMOTE CONTROL" CLOSINGS WITH 360 VIRTUAL TOURS
2020 May
MASTERING FACEBOOK FROM BEGINNER TO EXPERT
2020 May
POSITIVE MENTAL ATTITUDE
2020 May
ULTIMATE AGENT TRAINING
2020 May
USM 2 : MASTERING FACEBOOK FROM BEGINNER TO EXPERT
2020 May
LEARN THE PROVEN TRADEMARK TECHNIQUES PRESENTATION IN PROJECT CLOSINGS
2020 May
USS 1 : PROVEN TRADEMARK SALES TECHNIQUES IN PROJECT CLOSING
2020 May
ERA TRAINING
2020 May
USP 1 : LISTING PRESENTATION
2020 May
DIGITAL PLATFORM SEMINAR
2020 May
DPS | HOW TO ACE YOUR PROSPECTING DURING THE CIRCUIT BREAKER BY 99.CO
2020 May
USS 5 | RENTAL MASTERY (ONLINE FREE SESSION) - NICOLE LIM
2020 May
USM 1 | FULFIL YOUR REAL ESTATE GOALS WITH MYERA! BY DAVID SEAH
2020 May
INSTAGRAM MARKETING
2020 May
PERSONAL BRANDING SEMINAR
2020 May
USM 3 | HOW TO BOOST YOUR DIGITAL QUOTIENT DURING CIRCUIT BREAKER (ONLINE FREE SESSION) BY SOPHIA NG
2020 May
USM 4 | PERSONAL BRANDING SEMINAR (ONLINE FREE SESSION) BY ALTON SEOW
2020 May
ULTIMATE MARKET INTELLIGENCE SEMINAR
2020 May
MASTERING FACEBOOK FROM BEGINNER TO EXPERT
2020 May
USM 2 | MASTERING FACEBOOK FROM BEGINNER TO EXPERT (ONLINE FREE SESSION) - KELVIN NEO
2020 Apr
ULTIMATE MARKET INTELLIGENCE SEMINAR
2020 Apr
ULTIMATE MARKET INTELLIGENCE SEMINAR | COVID-19 GREAT LOCKDOWN - MARCUS CHU, COO
2020 Apr
ULTIMATE WEALTH SEMINAR
2020 Apr
ULTIMATE WEALTH SEMINAR | STAY ON TOP OF YOUR BUSINESS!
2020 Apr
[UCS] TEA TALK SERIES | 29 APRIL 2020 | 5-6PM | BY GARY LAU
2020 Apr
P311S0736 - FINANCIAL CALCULATIONS & TAX PLANNING FOR DECOUPLING - ONLINE - ZOOM
2020 Apr
ERA DIGITAL TOOLS
2020 Apr
ERA DIGITAL TOOLS | WHAT’S NEW FOR IERA?
2020 Apr
LUNCH CHAT ON HOME ERGONOMICS
2020 Apr
USM | "REMOTE CONTROL" CLOSINGS WITH 360 VIRTUAL TOURS (ONLINE FREE SESSION) - KEITH TAN
2020 Apr
EMAIL MARKETING SEMINAR
2020 Apr
EMAIL MARKETING SEMINAR | EMAIL MARKETING FOR REAL ESTATE BY EMARSTIY
2020 Apr
[UCS] TEA TALK SERIES | 23 APRIL 2020 | 5-6PM | BY KEVIN LIM
2020 Apr
SOCIAL MEDIA MARKETING SEMINAR
2020 Apr
SOCIAL MEDIA MARKETING SEMINAR | ACCELERATE YOUR LEAD GEN WITH 3C'S TECHNIQUES
2020 Apr
[UCS] TEA TALK SERIES | 22 APRIL 2020 | 5-6PM | BY JAMES POH
2020 Apr
7 CRITICAL FUNDAMENTALS TO STRUCTURE A DEAL
2020 Apr
UAS | RISE TO LEAD - JACK CHUA, CEO
2020 Apr
ULTIMATE AGENT SEMINAR
2020 Apr
USS 1 | 7 CRITICAL FUNDAMENTALS TO STRUCTURE A DEAL (ONLINE FREE SESSION) - EUGENE KOH
2020 Apr
SALES PITCH & PURCHASE TECHNIQUE
2020 Apr
USP 5 | SALES PITCH & PURCHASE TECHNIQUE (ONLINE FREE SESSION) - JIM TEH
2020 Apr
DIGITAL PLATFORM SEMINAR
2020 Apr
DIGITAL PLATFORM SEMINAR | THE ART OF SELLING NEW LAUNCHES
2020 Apr
[UCS] TEA TALK SERIES | 17 APRIL 2020 | 5-6PM | BY CHRIS CHEN
2020 Apr
UAS | MY JOURNEY IN REAL ESTATE - JACK CHUA, CEO
2020 Apr
ULTIMATE AGENT SEMINAR
2020 Apr
P201S0091 - HDB RESALE POLICIES & PROCEDURES AFFECTING SELLERS - ONLINE - ZOOM
2020 Apr
DIGITAL PLATFORM SEMINAR
2020 Apr
DIGITAL PLATFORM SEMINAR | CLOSE DEALS FASTER AND OPEN UP SALES LEADS WITH HOME LOAN REPORT AND REFINANCING
2020 Mar
USS 1 | PROJECT MARKETING MASTERY
2019 May
2019 FREE CPD PROGRAM
2019 Apr
C2:L1 - (C2L1S0141) PRIVATE PROPERTY RESALE POLICIES AND PROCEDURES
2019 Apr
C2:L1 - (C2L1S0692) CASE STUDIES - COMMON PITFALLS TO AVOID IN REAL ESTATE TRANSACTIONS
2019 Apr
ULTIMATE MARKET INTELLIGENCE SEMINAR
2019 Mar
ASSETS PROGRESSION MASTERY
2019 Feb
2019 ASIA PACIFIC BUSINESS CONFERENCE DINNER
2018 Jul
2018 ERA PROJECT MARKETING APPRECIATION NIGHT
2018 Jun
MASS BRIEFING @ NOVOTEL AT STEVENS (THE POLARIS @ LEVEL 1) ON 7TH MAY (MONDAY), 3-5PM.
2018 May
Q2’18 CAREER ADVANCEMENT DAY
2018 Apr
TWIN VEW TRAINING BY PROJECT DDS
2018 Mar
TWIN VEW SHOWFLAT VIEWING, 28 MARCH 2018, WEDNESDAY, 12.30PM - 2.30PM
2018 Mar
C2:L1 - (C2L1S0620) TRANSFERRING OWNERSHIP OF A PROPERTY - PART 1
2018 Feb
KINGSFORD CORE TEAM FACEBOOK MARKETING CAMPAIGN
2017 Aug
2017 ERA CONNECT LAUNCH PARTY
2017 Jun
APPLICATION FOR PREVIEW TEAM FOR HUNDRED PALMS
2017 May
SEASIDE RESIDENCES BRIEFING
2017 Apr
C2:L1 - (C2L1S0197) UNDERSTANDING SELLER STAMP DUTIES (SSD)
2017 Apr
C2:L1 - (C2L1S0141) PRIVATE PROPERTY RESALE POLICIES AND PROCEDURES
2017 Feb
2017 ERA ASIA PACIFIC BUSINESS CONFERENCE
2017 Feb
PARK PLACE RESIDENCES AT PLQ SHOWSUITES BRIEFING/VIEWING
2016 Sep
THE ALPS RESIDENCES BUYER SEMINAR
2016 Sep
PARC RIVIERA
2016 Jun
C2:L1 - (C2L1S0090) HDB RESALE POLICIES AND PROCEDURES AFFECTING BUYERS
2015 Sep
PROJECT MARKETING - PROJECT TIME 3PM
2015 May
RIVERBANK SEMINAR
2015 May
CELEBRATION NITE - KINGSFORD WATERBAY SHOWFLAT
2014 Dec
ERA TEAMMATES' X'MAS CUM APPRECIATION NIGHT@BELLEWATERS
2014 Mar
PUTERI COVE RESIDENCES SITE TOUR
2013 Nov
INSIGHTS FROM 2013 URA MASTER PLAN
2013 Oct
2013 ERA MANAGERS CONFERENCE
2013 Oct
THRIVE | HOW TO MAKE $100K SELLING ISKANDAR MALAYSIA PROPERTY
2013 Sep
POWER MONDAY | REGULAR ADVERTISING VS POWERFUL MARKETING STRATEGIES
2013 Sep
MARKET INTELLIGENCE & ANALYSIS - PAYA LEBAR
2013 Sep
POWER MONDAY | BREAKTHROUGH IN REAL ESTATE INVESTMENT TO INCREASE NETWORTH & CASH FLOW
2013 Sep
MARKET INTELLIGENCE & ANALYSIS - PUNGGOL
2013 Sep
ESSENTIALS OF PROJECT MARKETING
2013 Sep
POWER MONDAY | HELP YOUR CLIENT SAVE MONEY WHEN BUYING COMMERCIAL PROPERTIES
2013 Sep
ESSENTIALS OF PRIVATE PROPERTY RESALE
2013 May
ACCELERATION
2012 Jun
PROPERTYGURU TRAINING
Contact Agent
Language Spoken
- English
FREE weekly notification of your neighbourhood property transactions!
What's My Property's Worth?Drop me a message
I will get back to you soonest possible!
