SUSAN LAI
ASSOCIATE DIVISION DIRECTOR
CEA License: R028174G
Introduction
SUSAN LAI is a property agent / real estate salesperson in Singapore, currently with ERA Realty Network. SUSAN LAI has earned her latest award of TOP GUN ELITE category in Q2 2026.
Transaction Statistics (past 2 years)
Recent new launch projects
1 Bedok Central
Customer Reviews
Kimberlly (Buyer)
22-Aug-26
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Susan demonstrated exceptional professionalism through out he sale of our unit. We are impressed by her ability to understand our needs and view decisions from our perspective and offering thoughtful advice and guidance at each step. She is very responsive and easy to reach out to whenever we have queries. Working with Susan was a genuine pleasure.
Christine Tan (Landlord)
28-Mar-26
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Susan is very helpful, responsible and very efficient in her work. This is my 4th time dealing with her and will continue to use her service in future.
Sim Kuan Mui (Landlord)
29-Jun-25
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Susan very professional, helpful all the time even though my existing tenant is very difficult to handle.
Jass (Landlord)
04-Feb-25
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
As both a buyer and a landlord, I have had the pleasure of working with her on multiple occasions, and she has consistently exceeded my expectations. Years ago, I purchased my property through her, and the experience was so seamless and pleasant that I knew I had to reach out to her again when it came time to rent it out. True to form, she managed to find a tenant within just one day of listing the property! Her efficiency, professionalism, and dedication are truly unmatched. What sets Susan apart is her deep understanding of the market, her proactive communication, and her ability to make the entire process stress-free. She goes above and beyond to ensure my property are well taken care of and it’s clear she genuinely cares about delivering results.
LUM KWAI THIAM (Landlord)
02-Oct-24
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Peh Cheng Wan (Seller)
01-Apr-24
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Susan has been our only choice of property agent since our 1st property. Susan is very professional and personable. She offered us useful information and tips that helped us to make informed decisions that suit our needs, and is always there to help us navigate any challenges or questions we have. Susan is highly reliable, knowlegeable and will remain to be our top choice property agent in the years ahead. Thank you so much, Susan :)
Allan Tan (Landlord)
11-Mar-24
1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
For past several years, Susan has helped me alot to rent out my units and manage thr tenants well. It has aided me from dealing with the tenant and other matters directly and also keep the units rented out continuously with little down time. Very much appreciated her support and efficiency.
Ti Tiong Sing (Buyer)
14-Nov-17
Ti Tiong Sing (Buyer)
08-Aug-17
Awards Received (32)
TOP GUN ELITE
Q2 2026
TOP GUN ELITE
Q1 2026
ASIA PACIFIC ELITE AWARD
Annual 2025
TOP 10 ASIA PACIFIC ACHIEVERS - TRANSACTIONS
Annual 2025
TOP RESALE ACHIEVER - LEASING (TRANSACTIONS)
Annual 2025
TOP 900 ACHIEVERS
827 2025
TOP GUN ELITE
Q3 2025
TOP GUN ELITE
Q2 2025
TOP 10 ASIA PACIFIC ACHIEVERS - TRANSACTIONS
Annual 2024
TOP RESALE ACHIEVER - LEASING (TRANSACTIONS)
Annual 2024
TOP 600 ACHIEVERS
Annual 2024
TOP 500 ACHIEVERS
Q3 2024
TOP GUN ELITE
Q3 2024
TOP 400 ACHIEVERS
Q1 2024
TOP 500 ACHIEVERS
Annual 2023
ASIA PACIFIC ELITE AWARD
Annual 2023
TOP 10 ASIA PACIFIC ACHIEVERS - TRANSACTIONS
Annual 2023
TOP RESALE ACHIEVER - LEASING (TRANSACTIONS)
Annual 2023
TOP 500 ACHIEVERS
Q2 2023
TOP 500 ACHIEVERS
Q1 2023
ASIA PACIFIC ELITE AWARD
Annual 2022
TOP 500 ACHIEVERS
Annual 2022
TOP 200 ACHIEVERS
Q2 2022
SERVICE EXCELLENCE
Annual 2021
TOP 800 ACHIEVERS
Annual 2021
ASIA PACIFIC ELITE AWARD
Annual 2021
TOP 100 ACHIEVERS
Nov 2021
TOP 400 ACHIEVERS
Q2 2021
TOP 100 ACHIEVERS
Mar 2020
TOP 10% ACHIEVERS
Annual 2019
TOP 300 ACHIEVERS
Q1 2018
ERA MILLION DOLLAR CLUB
Jan 2016
Training Attended (137)
2026 May
PC-CRS-260092 : MASTERING PROPERTY TAXATION & CALCULATIONS - ONLINE (ZOOM)
2026 May
PE-CRS-260170 : UPDATES ON PREVENTION OF MONEY LAUNDERING, PROLIFERATION & TERRORISM - ONLINE (ZOOM)
2026 May
PC-CRS-260168 : THE SECRETS BEHIND THE CONDITIONS OF SALE - ONLINE (ZOOM)
2026 May
COMMERCIAL/INDUSTRIAL EXPERT PRO-COACHING BY DDD TIMOTHY CHOO
2026 Apr
COMMERCIAL AND INDUSTRIAL EXPERT SERIES | MODULE 1 | CRACK THE SHOPHOUSE CODE BY DDD TIMOTHY CHOO
2026 Apr
ERA ACADEMY | COMMERCIAL AND INDUSTRIAL EXPERT SERIES | MODULE 1 | CRACK THE SHOPHOUSE CODE BY DDD TIMOTHY CHOO
2026 Apr
DIGITAL MARKETING EXPERT SERIES | MODULE 2 | BE THE EXPERT THEY TRUST, NOT THE AGENT THEY COMPARE BY GDD K S TAN
2026 Apr
DIGITAL MARKETING EXPERT SERIES – BE THE EXPERT THEY TRUST, NOT THE AGENT THEY COMPARE
2025 May
AGENT BRIEFING: ERA WINS CASE IN THE HIGH COURT – KEY LEARNING POINTS AND TAKEAWAYS B Y KEO EUGENE LIM AND SVP NICHOLAS POA
2025 Apr
ERA ASIA PACIFIC BUSINESS CONFERENCE 2025
2025 Feb
P201S1086 = DIVORCE AND MATRIMONIAL CASES AFFECTING PROPERTY RESALE - ONLINE - ZOOM
2025 Feb
P104S1076 = EMPOWERING BUYERS: DECOUPLING, TRUSTS, GIFT TRANSFER & OVERSEAS PURCHASE - ONLINE - ZOOM
2024 Nov
SALES+ | P3 LISTINGS: NEW FUNCTION: SHORTLISTED PROPERTY REPORT - GARETT LIM
2024 Jul
AGENT BRIEFING 100-SELL-1 OR 99-1 WHAT IS THE DIFFERENCE AND IS IT LEGAL
2024 Jul
AGENT BRIEFING | 100-SELL-1 OR 99 - 1: WHAT'S THE DIFFERENCE AND IS IT LEGAL? BY KEO EUGENE LIM & SVP NICHOLAS POA
2024 Jul
AGENT BRIEFING | 100-SELL-1 OR 99 - 1: WHAT'S THE DIFFERENCE AND IS IT LEGAL? BY KEO EUGENE LIM & SVP NICHOLAS POA
2024 May
Q2 2024 LEADERS AND ACHIEVERS AWARDS CONFERENCE
2024 Mar
ERA ASIA PACIFIC BUSINESS CONFERENCE 2024
2024 Feb
P201S0902 = STRUCTURING TIMEFRAME & DETAILS COMPUTATION FOR HDB RESALE FLAT - ONLINE - ZOOM
2024 Feb
P311S1036 = ESSENTIALS OF REAL ESTATE INVESTMENT - PART 2 - ONLINE - ZOOM
2023 Aug
Q3 CAREER ADVANCEMENT DAY
2023 Mar
ASIA PACIFIC BUSINESS CONFERENCE 2023
2023 Mar
SALES+ OPEN AI GPT-3 WITH FULL PROP-TECH INTEGRATION
2023 Mar
USM 1 SALES+ OPEN AI GPT-3 WITH FULL PROP-TECH INTEGRATION
2023 Mar
SALES+ | SUITE: MY WEBSITE (ALL NEW TEMPLATES RELEASE)- GARETT LIM
2023 Feb
SALES+ SHADOW MARKETING USING CHATGPT- DAVID CHONG
2023 Feb
P201S1020 : UPDATE RULES ON CPF USAGE AND HDB HOUSING LOANS - ONLINE - ZOOM
2023 Feb
P204S0948 : MARKETING NEW COMMERCIAL PROPERTIES - ONLINE - ZOOM
2022 Aug
ERA Q3'22 CAREER ADVANCEMENT DAY
2022 Jun
CAN PROPERTIES BE PURCHASED IN TRUST AND IS ABSD RECOVERABLE? - SUBRA, SUBRA TT LAW LLC
2022 Apr
ALL NEW IERA: YOUR SHORTCUT TO SUCCESS - ERA INNOVATION TEAM
2022 Mar
P201S0905 - DIVORCE, ESTATE & FINANCIAL ISSUE CASES AFFECTING HDB RESALE - ONLINE - ZOOM
2022 Feb
P204S0993 - MARKETING COMMERCIAL SHOPHOUSES - ONLINE - ZOOM
2021 Dec
FULFIL YOUR REAL ESTATE GOALS WITH MYERA!
2021 Dec
FULFIL YOUR REAL ESTATE GOALS WITH MYERA! - ERA IT TEAM
2021 Sep
ALL NEW IERA: YOUR SHORTCUT TO SUCCESS - ERA INNOVATION TEAM
2021 Jul
29 JUL, 11AM - 12.30PM
2021 Jun
23 JUN, 2PM
2021 Jun
FULFIL YOUR REAL ESTATE GOALS WITH MYERA! - ANDY LIM
2021 May
25 MAY, 2PM
2021 Apr
WHAT'S NEW FOR IERA? - ERA INNOVATION TEAM
2021 Apr
EASE YOUR (DIGITAL) PAINS, AND GAIN WITH OUR AWARD WINNING IERA APP - EDVAN LEE
2021 Mar
30 MARCH 2021, 2PM
2021 Mar
P204S0929 - INTRODUCTION TO RETAIL MARKETING - ONLINE ZOOM
2021 Mar
P204S0941 - INTRODUCTION TO OFFICE LEASING - ONLINE - ZOOM
2020 Oct
7 COMPELLING REASONS WHY CLAVON WILL BE THE NEXT SELL OUT PROJECT
2020 Sep
THE PERFECT ENTRY AND EXIT STRATEGY OF A SAVVY INVESTOR
2020 Jul
ONLINE FREE SESSION - NEO CHEE SENG
2020 Jul
SUPERCHARGE YOUR CLIENT ENGAGEMENTS WITH THE IERA ROBO ADVISOR - NEO CHEE SENG
2020 Jun
ULTIMATE MARKET INTELLIGENCE SEMINAR
2020 Jun
MASTER VIDEO MARKETING WITH PROJECT VIRTUAL TOURS
2020 Jun
MASTER VIDEO MARKETING WITH PROJECT VIRTUAL TOURS - MARVIN LEE
2020 Jun
3 "SECRETS" YOU NEED TO KNOW ABOUT RESALE HDB - WILSON TEH, REZT+RELAX
2020 Jun
WHAT YOU DON'T KNOW ABOUT THE COVID-19 LAW ON LANDLORD/TENANT RIGHTS! - HARRY SIM & MARCUS TAI, ASIA LAW
2020 May
DISCOVERING OPPORTUNITIES WITHIN THE CRISIS - EDGEPROP
2020 May
"REMOTE CONTROL" CLOSINGS WITH 360 VIRTUAL TOURS
2020 May
"REMOTE CONTROL" CLOSINGS WITH 360 VIRTUAL TOURS (ONLINE FREE SESSION) - KEITH TAN
2020 May
(ONLINE FREE SESSION) - KELVIN NEO
2020 May
MASTERING FACEBOOK FROM BEGINNER TO EXPERT
2020 May
POSITIVE MENTAL ATTITUDE
2020 May
LEARN THE PROVEN TRADEMARK TECHNIQUES PRESENTATION IN PROJECT CLOSINGS
2020 May
ONLINE FREE SESSION - MARCUS RAMSEY GOH
2020 May
ESTABLISHED YOUR BRAND VIA TIKTOK
2020 May
ONLINE FREE SESSION - DONNY LEE
2020 May
DIGITAL PLATFORM SEMINAR
2020 May
2020 May
2020 May
INSTAGRAM MARKETING
2020 May
PERSONAL BRANDING SEMINAR
2020 May
2020 May
COVID-19 GREAT LOCKDOWN PROPERTY INSIGHT
2020 May
MASTERING FACEBOOK FROM BEGINNER TO EXPERT
2020 May
2020 Apr
ULTIMATE MARKET INTELLIGENCE SEMINAR
2020 Apr
ULTIMATE WEALTH SEMINAR
2020 Apr
2020 Apr
P311S0736 - FINANCIAL CALCULATIONS & TAX PLANNING FOR DECOUPLING - ONLINE - ZOOM
2020 Apr
ERA DIGITAL TOOLS
2020 Apr
2020 Apr
EMAIL MARKETING SEMINAR
2020 Apr
2020 Apr
SOCIAL MEDIA MARKETING SEMINAR
2020 Apr
2020 Apr
7 CRITICAL FUNDAMENTALS TO STRUCTURE A DEAL
2020 Apr
ULTIMATE AGENT SEMINAR
2020 Apr
2020 Apr
SALES PITCH & PURCHASE TECHNIQUE
2020 Apr
2020 Apr
DIGITAL PLATFORM SEMINAR
2020 Apr
2020 Apr
ULTIMATE AGENT SEMINAR
2020 Apr
2020 Apr
P201S0091 - HDB RESALE POLICIES & PROCEDURES AFFECTING SELLERS - ONLINE - ZOOM
2020 Apr
DIGITAL PLATFORM SEMINAR
2020 Apr
2020 Mar
2019 May
2019 Apr
C2:L1 - (C2L1S0141) PRIVATE PROPERTY RESALE POLICIES AND PROCEDURES
2019 Apr
C2:L1 - (C2L1S0692) CASE STUDIES - COMMON PITFALLS TO AVOID IN REAL ESTATE TRANSACTIONS
2019 Apr
ULTIMATE MARKET INTELLIGENCE SEMINAR
2019 Apr
2019 Mar
2019 Feb
2018 Jul
2018 Jun
2018 May
Q2’18 CAREER ADVANCEMENT DAY
2018 Apr
TWIN VEW TRAINING BY PROJECT DDS
2018 Mar
2018 Mar
C2:L1 - (C2L1S0620) TRANSFERRING OWNERSHIP OF A PROPERTY - PART 1
2018 Feb
2017 Aug
2017 Jun
2017 May
SEASIDE RESIDENCES BRIEFING
2017 Apr
C2:L1 - (C2L1S0197) UNDERSTANDING SELLER STAMP DUTIES (SSD)
2017 Apr
C2:L1 - (C2L1S0141) PRIVATE PROPERTY RESALE POLICIES AND PROCEDURES
2017 Feb
2017 Feb
2016 Sep
2016 Sep
PARC RIVIERA
2016 Jun
C2:L1 - (C2L1S0090) HDB RESALE POLICIES AND PROCEDURES AFFECTING BUYERS
2015 Sep
2015 May
2015 May
2014 Dec
2014 Mar
2013 Nov
2013 Oct
2013 ERA MANAGERS CONFERENCE
2013 Oct
2013 Sep
2013 Sep
2013 Sep
2013 Sep
2013 Sep
2013 Sep
2013 Sep
2013 May
ACCELERATION
2012 Jun
PROPERTYGURU TRAINING
Contact Agent
Language Spoken
- English
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